I created this sub-publication to share roles that might be interesting to my coaching and workshop clients. Mostly one job a day, mostly remote, mostly hiring for other roles as well, and always interesting.

Excerpt:

As a Customer Success Manager at Appfire, you will manage a portfolio of mid-sized enterprise customer relationships. Your primary mission is to drive long term customer value through expansion, retention, and migration support, ensuring that customers maximize their investment in Appfire’s solutions. In this role, you will act as an advisor and advocate, focusing on customer satisfaction, account health, and growth opportunities. This is an individual contributor role that requires a strong customer focused mindset, the ability to manage a portfolio of accounts, and collaborate cross-functionally to drive positive business outcomes.

As we continue to build strong, sustainable relationships with our enterprise customers, the Customer Success Manager will be responsible for managing a portfolio of mid-sized enterprise accounts. With a focus on driving long-term value for both our customers and Appfire, you will leverage your expertise in account management, customer advocacy, and growth strategies to support ARR growth. This role is essential to ensuring that our enterprise customers experience exceptional outcomes with our products and recognize the value of the Appfire ecosystem.

Your everyday tasks will include:

Account Management & Growth

• Own and manage a portfolio of mid-sized enterprise accounts, identifying and executing opportunities to increase ARR and drive expansion.

• Develop and execute account plans and identify opportunities to increase ARR through cross-sell and upsell strategies within Appfire’s product suite.

• Proactively manage and grow relationships with key stakeholders, ensuring customers achieve desired business outcomes.

• Partner with Channel Managers to prioritize customer engagement and focus on key accounts to drive results.

Customer Advocacy & Success Execution

• Find new contacts and build relationships to aspire to become a strategic advisor to customers, ensuring they achieve key business outcomes using Appfire solutions.

• Drive retention and mitigate churn risks, leveraging proactive engagement strategies and data insights.

• Guide customers through major transitions, including Data Center to Cloud migrations, maximizing adoption and reducing friction.

• Own escalation management, working closely with support, product, and engineering teams to resolve complex issues.

Cross-Functional Collaboration & Support

• Work closely with internal teams (sales, product, support) to deliver solutions to customer challenges and drive customer success.

• Collaborate with channel partners, where appropriate, to ensure customers receive the right resources and solutions.

Data-Driven Execution & Operational Excellence

• Track key success metrics (e.g., NRR, ARR, customer adoption) to ensure continuous customer success and improvement.

• Leverage CRM tools (Salesforce, etc.) to manage accounts and track progress.

• Document and follow customer engagement strategies to ensure consistency and best practices.

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