I created this sub-publication to share roles that might be interesting to my coaching and workshop clients. Mostly one job a day, mostly remote, mostly hiring for other roles as well, and always interesting.

Excerpt:

As the pioneer and leader in AI-powered Account Intelligence, Poggio is at the forefront of the AI revolution. We’re working with some of the world’s largest and most highly regarded brands to help bring their revenue organizations into the intelligence age.

About the role

As a Customer Engineer at Poggio, you’ll be responsible for working hand-in-hand with our top accounts to power their ongoing success with Poggio, creating our customer success strategy to deliver a repeatable world-class customer experience. This role combines technical expertise with an enthusiasm for how revenue organizations operate at scale, and will see you architect the customer journey, defining best practices from pre-sales through renewal. You’ll be responsible for mapping our customers’ goals into Poggio, and ensuring that it translates into demonstrable and measurable real world outcomes.

You’ll work closely with our leadership team, owning the creation and evolution of our customer engagement strategy, which influences how we deliver world-class customer outcomes at scale.

What you’ll do

Pre-Sales & Customer Onboarding:

• Partner with the sales team to understand customer organizations, priorities, and success metrics

• Work with sales and the customer to understand business challenges, goals, and potential use cases, translate them into their Poggio workspace configuration

• Ensure seamless handoff from sales to post-sales by setting clear expectations and defining success plans that map to customer priorities and business outcomes

Customer Success & Account Ownership:

• Serve as primary point of contact post-sale, building trusted relationships with key stakeholders and decision makers

• Provide first-line support, proactively identifying potential problems before escalation

• Drive product adoption through ongoing training, enablement, and strategic guidance

• Advocate for customers internally, working cross-functionally to resolve issues and influence roadmap

Strategic Account Management & Expansion:

• Own customer retention, renewal strategy, and identify expansion opportunities for sales

• Lead account strategy discussions, aligning customer needs with our business goals

• Provide executive-level reporting on how customers are deriving value from Poggio and new opportunities for increasing that value across all customers

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